1. Introduction
Mobrage Driving Academy ("Mobrage", "we", "us", "our") is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR). This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website, booking platform, learning tools, or any digital services, including our instructor and pupil tool, Tacholator.
By using our services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
2.1 Personal Data
We may collect the following personal information when you register, book lessons, communicate with us, or use our learning tools:
- Name
- Phone number
- Email address
- Home address or pick-up location
- Provisional or full driving licence details
- Emergency contact information (if supplied)
- Information you provide during registration, account setup or while using our services
2.2 Payment Information
We may collect:
- Billing details
- Transaction history
Payments are processed via secure third-party processors. We do not store full card numbers or sensitive payment credentials.
2.3 Usage Data
We may collect:
- Device information
- Browser type
- IP address
- Pages visited
- Access times and dates
- Interaction data
This information helps us improve performance, security and user experience.
2.4 Communication Data
We may collect information you share with us through:
- Email
- WhatsApp
- Website contact forms
- In-app chat or messaging tools (where applicable)
2.5 Tacholator Data (Instructor & Pupil Tool)
As part of providing structured training and performance tracking, Tacholator collects both personal identifiers and training data.
Personal Identifiers:
- Pupil full name
- Pupil email address
- Pupil phone number (if provided)
- Provisional licence number (if provided)
Training and Performance Data:
- Lesson start and end times
- Total hours completed
- Skill assessments aligned to DVSA categories
- Instructor notes, comments and feedback
- Pupil reflections, diary entries and homework engagement
- Study pack and MCQ progress
- Attendance, booking history and cancellation patterns
This information supports accurate lesson records, learning insights and secure communication between pupils and instructors.
3. How We Use Your Information
We process your personal data to:
- Deliver driving lessons and educational services
- Manage bookings, schedules and payments
- Provide access to learning tools, including Tacholator
- Track progress and generate structured training records
- Support DVSA-aligned learning and test preparation
- Send confirmations, reminders and service updates
- Respond to enquiries and provide customer support
- Improve our platforms, content and overall service quality
- Send promotional or marketing messages where you have given consent
We only process your data where we have a valid legal basis under UK GDPR, such as consent, contract, legitimate interests or legal obligation.
4. Sharing Your Information
We may share your data with trusted third-party service providers who help us operate and improve our services, including:
- Payment processors
- Hosting providers
- Analytics tools
- Communication platforms (email, SMS, messaging)
- Learning and assessment tools
These third parties are required to comply with UK GDPR and are only permitted to process your data on our instructions. We may also share your information if required to do so by law, regulation or legal process, or in connection with a business transfer such as a merger or acquisition.
5. Data Security
We use a combination of administrative, technical and physical safeguards to protect your personal data, including:
- Encrypted payment processing
- Secure servers and databases
- Access controls and authentication
- Regular monitoring for suspicious activity
While we take reasonable steps to protect your information, no system is completely free from security risks.
6. Your Rights (UK GDPR)
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete information
- Request deletion of your data where legally permissible
- Restrict how your data is processed
- Request the transfer (portability) of your data
- Object to certain types of processing, including direct marketing
- Withdraw consent at any time where we rely on consent
To exercise any of these rights, please contact us at info@mobrage.com. We aim to respond to all valid requests within 30 days.
7. Data Retention
We retain your personal data only for as long as necessary to:
- Provide our driving instruction and related services
- Maintain accurate lesson, training and financial records
- Meet legal, regulatory and tax obligations
Driving lesson records, Tacholator logs and training performance data may be kept for up to 6 years, unless deletion is requested earlier and is legally permissible.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve functionality and user experience
- Remember user preferences
- Analyse website performance and usage
You can manage or disable cookies through your browser settings. However, some features of the site may not function properly if cookies are disabled.
9. Tacholator – Additional Privacy Information
9.1 Purpose of Tacholator
Tacholator is our digital instructor and pupil tool designed to support structured learning, progress tracking and communication. It helps instructors and pupils monitor driving skills, hours completed and readiness for practical tests.
9.2 Data Collected in Tacholator
Personal Identifiers:
- Pupil full name
- Pupil email address
- Pupil phone number (if provided)
- Provisional licence number (if provided)
Training & Learning Data:
- Lesson attendance, start and end times
- Total hours completed over time
- Skill assessments aligned to DVSA categories
- Instructor notes, comments and feedback
- Pupil reflections, diary entries and homework engagement
- Study pack and MCQ completion and progress
- Booking, rescheduling and cancellation history
9.3 Why We Use Tacholator Data
We use this data to:
- Provide accurate and up-to-date training records
- Track DVSA-aligned skills development
- Help pupils and instructors identify strengths and areas for improvement
- Support test preparation and readiness
- Enhance the quality and effectiveness of our training programmes
9.4 Who Can Access Tacholator Data
Access to Tacholator data is strictly controlled:
- Pupils can view only their own records
- Instructors can view data related to their assigned pupils
- Authorised admin or support staff may access data only where necessary for support, troubleshooting or compliance
Tacholator data is not shared externally except where required by law, or where a pupil requests their records for test preparation or transfer to another provider.
9.5 Security of Tacholator Data
We apply the same security standards to Tacholator as to the rest of our systems, including:
- Role-based access control
- Secure authentication
- Encrypted storage where applicable
- Routine security monitoring and periodic reviews
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. By continuing to use our services after changes are published, you agree to the updated Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us: